Jira Service Management

{"xsrfToken":"c9b49d9a0e3904d06b5ef762a547bb172447063d_lout","branding":{"id":"1","key":"csd","name":"SubC Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3fe1266b-e5e4-489c-b38f-9c09b655d398/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjczNWYwYS05NTQ3LTQwNWYtYmUzZS1iZTI1ZDYwMzdiNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmZTEyNjZiLWU1ZTQtNDg5Yy1iMzhmLTljMDliNjU1ZDM5OCI6WyJyZWFkIl19LCJleHAiOjE3MzMzMDE0MzEsIm5iZiI6MTczMzMwMDgzMX0.mPcwibpVM82jtRnZncOVDxl2tpLj10WjeQ7fYcbp1NY&client=06735f0a-9547-405f-be3e-be25d6037b62&mode=fit","logoId":"3fe1266b-e5e4-489c-b38f-9c09b655d398","isLogoAvailable":true,"helpCenterTitle":"SubC Imaging Client Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"SubC Services Status: All Systems Operational","userInitialAnnouncementMessageWiki":"If you have a question, you’ve come to the right place! Please select a form from the list below to create a Support ticket. Also visit support.subcimaging.com to view SubC Product Manuals and support articles.","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"SubC Imaging Client Support Portal","sharedPortalName":"Support Portal","announcementHeader":"SubC Services Status: All Systems Operational","announcementMessage":"If you have a question, you’ve come to the right place! Please select a form from the list below to create a Support ticket. Also visit support.subcimaging.com to view SubC Product Manuals and support articles.","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#292929","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e1cb4dbb-7ec6-439f-bc53-83b324f83136/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjczNWYwYS05NTQ3LTQwNWYtYmUzZS1iZTI1ZDYwMzdiNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxY2I0ZGJiLTdlYzYtNDM5Zi1iYzUzLTgzYjMyNGY4MzEzNiI6WyJyZWFkIl19LCJleHAiOjE3MzMzMDE0MzEsIm5iZiI6MTczMzMwMDgzMX0.zp0smTH0_g3M6mwVm9NNdkbTW2sK08g4Gk0zcM2t6VU&client=06735f0a-9547-405f-be3e-be25d6037b62&height=300&mode=fit","bannerMediaApiFileId":"e1cb4dbb-7ec6-439f-bc53-83b324f83136","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"csd","projectId":10600,"serviceDeskId":1,"name":"SubC Customer Service Desk","description":"Welcome!\nPlease make your request to the SubC Support Team using the options provided. Also please remember to include your SubC Product Name & Version &/or Hardware Serial Number.\nWe'll also suggest articles to view based on your question entered in the Summary field.\nVisit SubC Client Help Center for Product User Manuals and helpful FAQs and Troubleshooting articles: <a href=\"https://support.subcimaging.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.subcimaging.com/</a>\nAlternatively, email support@subcimaging.com to create a ticket, or for urgent issues, call us at +1-709-702-0392.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"39","name":"Aquorea LED","descriptionHtml":"","callToAction":"Aquorea LED","introHtml":"Request SubC Aquorea LED support","icon":12241,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12241","groups":[6],"key":""},{"id":"32","name":"Audio Rooms","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Audio Rooms","introHtml":"Request SubC Audio Rooms support","icon":12243,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12243","groups":[6],"key":""},{"id":"28","name":"Blackbox","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Blackbox","introHtml":"Request SubC Blackbox Support","icon":12231,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12231","groups":[6],"key":""},{"id":"36","name":"Data Routing","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Data Routing","introHtml":"Request SubC Data Routing support","icon":12230,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12230","groups":[6],"key":""},{"id":"29","name":"DVR+O","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"DVR+O","introHtml":"Request SubC DVR+O support","icon":12232,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12232","groups":[6],"key":""},{"id":"4","name":"Hardware Support ","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Hardware Support ","introHtml":"Contact SubC Hardware Support Team","icon":11025,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11025","groups":[6],"key":""},{"id":"30","name":"Inspector","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Inspector","introHtml":"Request SubC Inspector support","icon":12233,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12233","groups":[6],"key":""},{"id":"40","name":"MantaRay Lasers","descriptionHtml":"","callToAction":"MantaRay Lasers","introHtml":"Request SubC MantaRay Lasers support","icon":12242,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12242","groups":[6],"key":""},{"id":"5","name":"Other","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Other","introHtml":"If you are not sure which SubC Support option to choose, please use this \"Other Support\" category to let us know how we can help you.","icon":11036,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11036","groups":[6],"key":""},{"id":"6","name":"Phone Support ","descriptionHtml":"SubC Regular Business Hours: 1130-2000 UTC, Monday to Friday. Excluding Canadian holidays.\nIf your issue is urgent, please call us at +1-709-702-0392\nOutside Regular Business Hours/Weekends/Holidays, you can leave a Voice Message and we will return your call during Regular Business Hours. If you have Extended Support SLA, please call the extended support phone number provided.\nIf you wish to have Extended Support SLA, please contact sales@subcimaging.com","callToAction":"Phone Support ","introHtml":"Phone-in support ticket logging","icon":11024,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11024","groups":[6],"key":""},{"id":"33","name":"Rayfin Cameras & RCS Software","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Rayfin Cameras & RCS Software","introHtml":"Request Rayfin / RCS support","icon":12234,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12234","groups":[6],"key":""},{"id":"38","name":"Rayfin SCI","descriptionHtml":"","callToAction":"Rayfin SCI","introHtml":"Request SubC Rayfin SCI support","icon":12240,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12240","groups":[6],"key":""},{"id":"34","name":"Sales Inquiry","descriptionHtml":"Please include plenty of detail and your contact info to help us quickly answer your question.","callToAction":"Sales Inquiry","introHtml":"SubC Support will direct your request to Sales Team. You can also contact Sales via email sales@subcimaging.com","icon":12126,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12126","groups":[6],"key":""},{"id":"3","name":"Software Support","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Software Support","introHtml":"Request SubC Software Support","icon":11020,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11020","groups":[6],"key":""},{"id":"31","name":"Stream Support","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Stream Support","introHtml":"Request SubC Stream DT or Streaming Web App support","icon":12235,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12235","groups":[6],"key":""},{"id":"35","name":"Tow/Drop Camera Systems","descriptionHtml":"Please include plenty of detail, images/event logs and your contact info to help us quickly answer your question.","callToAction":"Tow/Drop Camera Systems","introHtml":"Request Tow/Drop Camera support","icon":12236,"iconUrl":"https://subcimaging.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12236","groups":[6],"key":""}],"reqGroups":[{"id":6,"name":"Support"}],"orderMapping":{"6":[39,32,28,36,29,30,40,33,38,31,35,3,4,34,6,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ca435bd4-8422-300c-b208-cd6b4d775a41","appLinkName":"System Confluence","appLinkUrl":"https://subcimaging.atlassian.net/wiki","spaceKey":"SFS","spaceName":"SubC Stream Fugro","spaceUrl":"https://subcimaging.atlassian.net/wiki/spaces/SFS","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":1,"kbLinkDomainURLs":["https://subcimaging.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"SubC Imaging Closed for Remembrance Day - Nov 11, 2024","userLanguageMessageWiki":"<a href=\"https://support.subcimaging.com/subc-imaging-closed-for-remembrance-day-nov-11-2024/Published/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.subcimaging.com/subc-imaging-closed-for-remembrance-day-nov-11-2024/Published/</a>","defaultLanguageHeader":"SubC Imaging Closed for Remembrance Day - Nov 11, 2024","defaultLanguageMessage":"https://support.subcimaging.com/subc-imaging-closed-for-remembrance-day-nov-11-2024/Published/","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNjczNWYwYS05NTQ3LTQwNWYtYmUzZS1iZTI1ZDYwMzdiNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMzMDIwMzEsIm5iZiI6MTczMzMwMDgzMX0.ixXhgcjLmPgLdy-6YzXaZclx5hP78ZIMg2EnzAo3i5M","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"06735f0a-9547-405f-be3e-be25d6037b62","tokenDurationInMins":20}},"sharedPortal":{"name":"Support Portal","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://subcimaging.atlassian.net/wiki","kbLinkDomainURLs":["https://subcimaging.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}